Retail and e-commerce


More than ever, we have reached a time where exceeding customer expectations is crucial in the retail segment. The competition is edgy, and the customer is aware. Staying ahead of the game is indeed a task. Blissfully we have the technology to leverage upon. Bonvoice communication solution offers retailers and e-commerce business houses tools to deliver atypical customer experiences effortlessly.

How Bonvoice helps the retail and e-commerce sector?

Customer engagement

Keep your customer close to your brand through promotional messages; personalized product offers via customer behavior analysis, autoreply queries, and timely purchase guidance. This can help increase customer satisfaction and loyalty, as well as drive sales.

24/7 customer support

Never miss a call from a customer who is reaching out. Set up an after-hours IVR system to respond to customer calls anytime, even outside regular business hours, providing a seamless and efficient customer experience and reducing the switching to a competitor.

Interactive purchase

Make your online business a virtual marketplace. Give product purchase consultation based on their past selections or behavioral traits. This can be done through recommendations, product descriptions, and live stream services for a more personalized experience.

How can our communication solutions help retailers and e-commerce marketers?

Call management through IVR

Get every query answered without keeping customers in waiting for line through automated response features. The multi-tiered IVR system may be programmed to handle calls around-the-clock, so consumers have access to support whenever they need it.

Bulk SMS- Promotional

With bulk SMS texts, Bonvoice can assist brick-and-mortar stores and online merchants in communicating with their clientele. Sales can be boosted by sending out bulk SMS about deals, new products, holiday promotions, and other events that customers might be interested in.

Customer contact center

Set up centralized toll-free numbers and customer call center with Bonvoice communication solutions. With this method, firms may better handle consumer questions and concerns, leading to happier clients and less attrition.

Track marketing response

Track ad spend versus impact through virtual numbers and analytics. Refine marketing strategies and spending by providing insights into customer behavior and preferences. By tracking marketing response, businesses can improve their ROI and driving sales.

CRM integration

Integrate phone calls with consumer data, allowing them to provide more individualized service and foster deeper connections with their clientele. Businesses can better meet the needs of their customers by catering to their preferences and combining the CRM with the communication channel.

Postcall feedback

A feedback call or chatbot can be programmed to follow up with buyers and solicit their thoughts on their recent purchase. Customers may have a better experience and give businesses useful feedback using the number system, which can then be used to enhance their offerings.

Why choose us?

Comprehensive solutions

We don't just offer customer engagement solutions; we provide a complete suite of communication solutions, including voice, text, email, digital marketing, and integrations. You don't have to go anywhere else for your communication needs.


Our years of experience in the Retail adn e-commerce industry make us experts in understanding your communication needs. We've worked with businesses of all sizes and know what it takes to succeed.


Our solutions are flexible and scalable to meet your growing business needs. Whether you're a small, medium, or large enterprise, we've got you covered. We can help you grow and expand your operations without worrying about communication issues.


As a licensed virtual telecom operator, we offer enterprise-grade voice services at a fraction of the cost of traditional carriers. Our affordable pricing allows you to save money on communication expenses without compromising on quality.


We understand that security is a top priority for the retail and e-commerce sector. That's why our solutions are designed to be secure and compliant with industry regulations. You can trust us to keep your customer data safe and secure.

Dedicated support

At Bonvoice, we believe in providing personalized support to our customers. Our team of experts is available 24/7 to help you with any issues or questions you may have. We are committed to providing excellent customer service and helping you succeed. Here at Bonvoice, we know that, happy consumers are essential to success. We provide a variety of services to help you grow and retain customers. Our seamless integration with your organization offers an affordable alternative to traditional communication providers. Our expertise and customer service will boost your organization. Choose Bonvoice your go-to provider for powerful communication tools.

So, choose Bonvoice for a experienced support at your fingertips.
Experience the difference it can make for your business!

Find out how Bonvoice can work for you

secure, reliable, and affordable?

Try Bonvoice!

We also provide custom features that
meet your specific needs.

Call +91 9072 279 999
Bonvoice Solutions Private Limited,
3rd Floor, 10K building
Kerala Technology Innovation Zone
Kinfra Hi-tech Park,
Kalamassery Cochin-683503

+91 9072 279 999
+91 86456 78025