Logistics & Transport


The logistics and transportation industry is becoming tech-enabled in the last decade. Faceless customer services are in demand for logistics and transportation. Every day several customers raise queries and book transport vehicles and supplies transported. Bonvoice communication solutions engage customers by providing them with elevated service experience through the omnichannel presence and real-time insights.

How Bonvoice Create A Great Impact?

Automated Updates

Our automated system will keep your customers updated on the status of their orders as they are shipped and delivered. This does double duty by keeping customers updated and enhancing their impression of your company.

Transport and Distribution

Provide the team with a sophisticated platform, such as multi-level IVR, to help them monitor the status of each order in real-time and keep customers informed through their preferred method of contact. It will help analyze the Transportation problems and solve that!

Boost your customer contact center

Provide sticky agent service to your loyal customers. Our automated system will keep your customers updated on the status of their orders as they are shipped and delivered. Provide voice and chat help with a single API call and foster long-term connections, increasing client loyalty and, ultimately, sales.

Keyword management

Our keyword analysis aids in deciphering customer questions and comments, allowing for more effective people management and omnichannel integration. This facilitates better communication, greater productivity, and less wasted time.

How can communication solutions help logistics and transportation?

IVR system

Use automated sms, calls, or social media to update and engage customers. Decrease the missed lead ratio and give ease of booking or canceling through IVR, providing customers with an enhanced experience.

Critical alerts & Authentication

Allow single-use codes or one-time passwords to verify customers and secure service access and data privacy. You can also notify customers and transport dealers about real-time shipment tracking, transfer, and delivery status.

Social media integrations

Integrate service enabling with social media pages. Allow the entire customer journey through social media pages and enhance process flexibility. Run and manage social media customer loyalty programs to build Brand Authority and Awareness.

Analytics and Reporting

We provide detailed analytics and reporting to help you understand your communication performance and customer behavior. You can access real-time reports on call volume, call duration, and other metrics to help you optimize your communication strategy.

Guaranteed safety and excellent service

Protect the privacy and safety of your business communications by musking phone numbers. Put your transactional messaging more efficiently by employing OTPs for secure and quick SMS authentication. Provide customers with timely updates and reminders.

Deliver flexible, reliable service

Provide extremely precise delivery tracking and status updates for foods, goods and other packages. Click-and-collect can reduce expenses and boost customer happiness. So, promote your business with messages that are both targeted and relevant.

Why choose us?

Comprehensive solutions

We understand that businesses in the Logistics and Transport sector have unique needs. That's why we offer a full suite of customer engagement solutions. Our solutions are designed to meet all your communication needs in one place, making your operations more efficient and effective.


With years of experience in the industry, we have worked with businesses of all sizes in the Logistics and Transport sector. We have a deep understanding of the industry's unique communication challenges and can help you find the right solutions for your business.


Our solutions are scalable to meet your business's changing needs. Whether you're a small, medium or large scale Logistics and Transport Company, we can help you grow and scale your operations. Our solutions are flexible and can adapt to your business needs.


As a licensed virtual telecom operator, we can provide enterprise-grade voice services at a fraction of the cost of traditional carriers. Our affordable pricing plans are designed to help your business succeed without breaking the bank.


Our solutions are designed to be secure and compliant with industry regulations, ensuring your customer data is always safe. We use the latest security technologies to protect your business from any potential security breaches.

Dedicated support

We believe in providing personalized support to our customers. Our team of experts is available 24/7 to help you with any issues or questions. We are committed to providing excellent customer service and helping you succeed. At Bonvoice, we are committed to providing you with a comprehensive suite of communication solutions to help you grow and scale your business in the Logistics and Transport sector. With our comprehensive suite of customer engagement solutions, seamless integration, and affordable pricing, we are confident that we can help your business achieve its goals.

Choose Bonvoice for all your communication needs and experience the difference!
Contact us today to thrive in the Logistics and Transport sector.

Find out how Bonvoice can work for you

secure, reliable, and affordable?

Try Bonvoice!

We also provide custom features that
meet your specific needs.

Call +91 9072 279 999
Bonvoice Solutions Private Limited,
3rd Floor, 10K building
Kerala Technology Innovation Zone
Kinfra Hi-tech Park,
Kalamassery Cochin-683503

+91 9072 279 999
+91 86456 78025