Features

 

 

Features of Bonvoice Cloud Telephony Solutions

Custom Call Routing

Configure and update your Cloud-based solution in real-time using our Bonvoice web interface. Easy to add a new member or remove a customer care executive. We will give the admin portal and extensive training for using our portal. Our full-time customer care will help in configurations or updates.

Never miss a call

Every call is valuable to all businesses. Use this solution to make every call accountable. Receive a detailed report and arrange a call back from own support team. Use time-based routing to forward incoming calls to your mobiles.

Team-based Call Distribution

Use ring groups, call queues, and automated call distribution to help manage incoming call volume. Call strategies can be assigned based on the use cases.

  • Add multiple users to a single call route
  • Use simultaneous or sequential ring styles

Time and Pattern-Based Routing

Route your calls to match specific time-of-day, day-of-week. Mix and match time patterns for flexible call routing for closed and opened hours. Use our cloud telephony to autoroute your calls when your company working on a shift. Take your business calls with you even when you working home.

Music on Hold

Upload custom HD recordings to play to your callers while they're on hold and record special messages for your callers.

Report

All calls are logged with multi-level user management with all the details for an enterprise. Administrators can review the master logs including call time, total duration, connected duration, source and destination. Call recording can be play or download. Multiple filters made available for better efficiency.

CRM Integrations

We help you to connect your calls with your existing or new CRM. Most of the companies using CRM are not linked to their business calls. We help you to connect your calls with your CRM. We will give you all the call details through customised APIs to your CRM as per your requirement.

 

Bonvoice Solutions Private Limited,
3rd Floor, 10K building
Kerala Technology Innovation Zone
Kinfra Hi-tech Park,
Kalamassery Cochin-683503

 +91 9567 855 502
  sales@bonvoice.com

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